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The Foreigner and the Car

The Foreigner and the Car

5. Car repairs

Whether living or travelling in Spain, you may get surprised if something goes wrong with your car, then you should visit a Spanish automobile repair shop.

It is mandatory that the repair shop post notice of the prices it charges for work, a brief information about the consumers' rights and that they have forms (hojas de reclamación) available for consumers to state their claims.

You are entitled to request a written estimate of the repair of your car to the dealer or repair shop. The estimate shall contain the following items:

Normally the shop repair should first diagnose the problem to make the estimate for parts and labor, therefore you should leave your car in the repair shop. You will be provided with a receipt stating the date on which the estimate will be supplied to you. If you do not approve the estimate provided, you must pay the expenses for the revision of your vehicle.

Your repair bill shall itemize the parts and labor charges so if a problem occurs later, you can prove that the item in question is covered by the guarantee.

All repairs are covered by guarantee for either a period of 3 months or 2,000 kilometers from the date that the vehicle was picked up, unless you have otherwise agreed. If you have any problem with the parts repaired during this period, the guarantee covers the parts, labor and even costs for displacement.

These are only general guidelines, other questions applicable to your individual case shall be directed to a Spanish Lawyer.

Claiming against the repair shop

If you feel the repair shop has acted unfairly, there are two ways to bring legal action against it:

You will need skilled legal counsel for either of these actions.

 

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