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Water, Electricity and Phone

Water, Electricity and Phone

5. Service contracts and bills

You may have to sign quite complicated service contracts in a language you do not understand much of. But the contracts for water companies, electricity suppliers, Repsol Butano, Cepsa and the phone companies have all been scrutinised by Spanish consumer organisations and in most cases approved by the government. It means you can sign them even if you do not understand them, even if you should try to learn their content.

The bills, however, you should understand and control.

THE BILL FROM TELEFONICA

Telefonica is sending out bills every second month. On the top part it will contain dates and reference number of the bill, your name, address, phone number and if the bill is to be presented for payment to your bank.

Under "Servicios contratados" will come the standing charge and the the costs of calls you have made in the period of billing. "Detalle de llamadas automaticas" gives you the details of the various calls, where A indicates the number phoned, B the type of call (local, provincial, national or international), C province or country called, D and E the date and hour called, F the duration of the conversation, G the time group within which the call was made and H the cost of each call.

THE WATER BILL:

The form of the bill may vary with the different companies, but the basic concepts are the following:

The water bill may also include a Canon to finance the construction of sewage treatment stations in your area.

ELECTRICITY BILL:

Also the electricity companies are now using more consumer-friendly bills, giving more detailed information than previous. There are certain differences in the form of the bills for the various companies, but the main concepts are the following:

 

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